We stand by our products and the advice we give. If you are not satisfied with your purchase, you can bring it back for an exchange or refund within 30 days of receiving the item.
We offer a full credit on account for returned or exchanged products. Refunds may be subject to a 20% restocking fee.
If an item is found to be defective within the 30 day period, we will send out a replacement at no charge once we receive the original item.
Return and Exchange policy FAQ
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- Within 30 days from the date of purchase
- In unused and resellable condition
- In the original packaging with all the tags intact
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Discounted items (if applicable)
- Special Order Items (Custom Fuel Tanks, Boat Covers, Bimini Tops, Docks, Sterndrive Engineering, Cut Lengths, ORMD Hazardous Goods)
- Electrical Engine Parts ( Stator, Trigger, Solenoids, Etc.)
- Electronics
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
You can exchange the same product with different colors in the order within 30 days after delivery. The shipping fee for the first replacement item is free. If you decide to exchange the product again (ie more than once), you will be responsible for the return shipping costs.
Please note: Please ensure that the product is brand new and unused. All exchanges must be carried out in the original packaging.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us
Phone Number: +1 (510) 277-7495.
Email: support@alidamart.com.